Terms of use

This is a convenience translation. Only the German version is legally binding: Allgemeine Geschäftsbedingungen (German)

§ 1 Scope and provider

(1) These general terms and conditions ("terms") apply to all contracts for the use of the tischlein platform between

OpsAgent UG (haftungsbeschränkt)
Clausewitzstr. 21
42389 Wuppertal
Deutschland
Commercial register: Amtsgericht Wuppertal, HRB 36493
VAT ID: DE460986903
Managing director: Pascal Kremp
E-mail: support@tischlein.pro

(hereinafter "tischlein" or "we") and its customers (hereinafter "you").

(2) tischlein is offered exclusively to businesses within the meaning of section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law, in particular to hospitality businesses such as restaurants, cafés, bars and pubs. We do not enter into contracts with consumers (section 13 BGB). By creating a venue you confirm that you use tischlein for your commercial or independent professional activity.

(3) Your own general terms and conditions do not become part of the contract, even if we do not expressly object to them. Individual agreements, for example on pilot conditions, take precedence over these terms.

(4) The contract language is German. This English translation is provided for information only; only the German version is legally binding.

§ 2 Conclusion of the contract, account and access channels

(1) The presentation of tischlein on our website is not a binding offer. You register with your e-mail address, confirm it with the sign-in link or code and create a venue with the button "Create venue". This concludes the contract of use under these terms and, if you are eligible, starts the free trial (§ 5).

(2) A paid subscription is concluded when you choose a billing interval and products on your venue's billing page and complete the order in the checkout of our payment provider Stripe. If we create a venue for you, for example as part of a pilot, these terms apply from your first use unless agreed otherwise.

(3) The person who creates the venue is its owner in tischlein and can invite further people with roles. You make sure that only authorised people get access, and you are responsible for their actions in tischlein.

(4) You use tischlein through the access channels we offer from time to time: in particular AI chat programs that you connect to your account through our interface (MCP server), the "tischlein" command line, the application programming interface (API) and our web interfaces and apps. Not every feature is available on every channel; some features are only available through the MCP server, the command line or the API and have no graphical interface of their own. We may develop which channels we offer for which feature, as long as the feature remains usable through at least one channel. For AI chat programs you need your own account with the respective provider, subject to its terms and prices. These providers are not our vicarious agents; we are not responsible for the availability or the results of their services.

§ 3 Services

(1) tischlein consists of individually bookable products. The contract covers the products chosen when booking, at the prices of the pricing overview or the order summary at checkout. Every subscription contains at least one product; a product already contained in another booked product is not booked in addition. Every product includes multilingual content, templates for imprint, privacy policy and accessibility statement, the app for daily operations and access via AI chat programs, command line and API.

(2) If you book two products we grant a bundle discount of 10 %, from three products 20 %. Only products with a fixed monthly or yearly price count; further locations and usage-based services (§ 9a) do not count. The discount applies to the subscription prices, including the prices for further locations and for actively employed people, but not to usage-based services (§ 9a) or fees per sale (§ 9). An individually agreed discount (for example during the pilot) replaces the bundle discount while it runs and likewise applies only to the subscription prices. Further locations can be booked for a separate fee.

(3) The scope of services in detail follows from the pricing overview and the feature description at the time of booking. Features marked "in development" are owed only once they are available. We continuously develop tischlein and may change features as long as the booked services are essentially preserved and the change is reasonable for you.

(4) You register and pay for your own domain with a provider of your choice; it remains yours. We tell you the required DNS records and set up the connection and the certificate.

(5) Features based on third-party services (such as Stripe, AI providers or platforms like search engines and social networks) are provided only within the interfaces and terms of those third parties. If a third party changes or discontinues its service, we may adapt or discontinue the affected feature.

(6) We provide templates for legal texts (such as imprint, privacy policy, terms and withdrawal notice for guests) as non-binding samples without warranty. They are not legal advice; you review the texts of your website and are responsible for them.

§ 4 AI-assisted editing and responsibility for content

(1) With tischlein you create and change content with the help of AI chat programs. AI can make mistakes, for example with prices, opening hours, allergens, additives or translations. Changes to pages, menus, events and designs are first created as drafts with a preview. You review drafts and AI output before publishing.

(2) You are responsible for all content published through your venue or sent to guests, regardless of whether you, a member of your team or an AI program instructed by you created it. This applies in particular to the correctness and completeness of allergen and additive information under food labelling law. tischlein only provides the technical means; you define the labelling codes for your venue.

(3) We are not obliged to review your content. If we become aware of unlawful content, we may block it and will inform you.

§ 5 Free trial

(1) A newly created venue can try tischlein free of charge with all products for 14 days, without entering payment details. Venues that register through a referral link or code (§ 10) get 60 days.

(2) The free trial is available once per person or e-mail address. If the same person creates another venue, it starts without a trial. In case of abuse we may refuse or end a trial.

(3) We may extend the trial at our discretion; there is no entitlement to an extension.

(4) The trial ends automatically and does not turn into a paid subscription. We remind you by e-mail before it ends. If you do not subscribe, your venue is suspended when the trial ends (§ 7 (2)); your data is kept (§ 8 (3)).

(5) If you subscribe during the trial, the remaining trial days are not lost: the first invoice is only created when the trial ends.

§ 6 Prices and payment

(1) The prices in the pricing overview at the time of booking apply. All prices are net prices plus statutory VAT. If your business is established in another EU member state and you provide a valid VAT identification number, we invoice without VAT; you then owe the tax (reverse charge).

(2) You choose monthly or yearly billing. The yearly price equals ten monthly prices. Subscription fees are payable in advance at the start of each billing period; § 9a applies to usage-based services.

(3) Payments are processed through Stripe (Stripe Payments Europe, Limited, Ireland) with the payment methods offered there, for example card or SEPA direct debit. Stripe creates invoices on our behalf and sends them to you by e-mail; you also find them on the billing page. You agree to receiving invoices electronically.

(4) You can change products at any time. An added product is available immediately and charged pro rata for the current billing period; if you switch to a product that contains a booked product, we credit the part of the contained product already paid. A removed product ends at the end of the current billing period and remains usable until then. When a product ends, only this product is switched off; your data stays readable and exportable.

(5) Quantity-based components (such as actively employed people or locations beyond the first) are matched automatically with your data in tischlein. Changes in number apply from the next invoice, without pro-rata charges in the current period.

(6) We may change prices with effect for future billing periods. We announce a price increase in text form at least six weeks before it takes effect; it applies at the earliest from the next billing period after this notice period. In the event of a price increase you may cancel the subscription with effect from the date the increase takes effect; we point this out in the announcement.

(7) You may only set off claims that are undisputed or have been finally established by a court.

§ 7 Payment default and suspension

(1) If a payment fails, Stripe retries the collection over a period of about 14 days and we inform you by e-mail. During this time you can keep using tischlein and change your payment method in the customer portal.

(2) If payment is still not made after that, the subscription ends and we suspend your venue. The same applies when the trial ends without a subscription or a cancelled subscription expires. During the suspension

• your websites only show a neutral notice that they are currently not active (HTTP status 503); voucher and ticket pages remain reachable as long as you sell there, as do the links for confirming, managing and unsubscribing from newsletter subscriptions;
• changes through AI chat programs, command line, API and the app for daily operations are blocked; you can still read and export your data;
• clocking in and out in time tracking is blocked; as the employer you remain responsible for the legally required recording of working time;
• vouchers and tickets already sold remain redeemable, so your guests do not lose anything.

(2a) If only one product ends (for example because you remove it), the suspension does not apply: only this product is switched off. Your website then shows only the content of the products still booked, the legal texts and your voucher and ticket pages.

(3) The suspension does not delete any data. As soon as you take out a new subscription on the billing page, we lift the suspension immediately.

(4) Our claims to outstanding amounts and statutory rights in the event of payment default remain unaffected. In the event of serious violations of § 11 we may also suspend your access, as far as this is proportionate to the violation.

§ 8 Term and termination

(1) A subscription runs for the chosen billing period (month or year) and renews for the same period unless it is cancelled by the end of that period. There is no further minimum term. You cancel through the customer portal, which you reach from the billing page, or in text form, for example by e-mail to support@tischlein.pro. We may cancel in text form with one month's notice to the end of a billing period.

(2) The right of both parties to terminate for good cause remains unaffected. Good cause for us exists in particular if you seriously violate § 11 despite a warning.

(3) After the subscription ends your venue remains suspended (§ 7 (2)). We keep your data for at least 90 days after the end of the contract so that you can resume tischlein or export your content through AI chat programs, command line or API. After that we may delete the data unless statutory retention obligations apply. At your request we delete your venue earlier.

(4) Your domain remains yours. After the end of the contract you point it to another provider; we remove the connection to tischlein.

§ 9 Vouchers and tickets

(1) With tischlein you can sell vouchers and tickets to guests. To do so you connect your own Stripe account. Stripe's terms apply to this account, including the Stripe Connected Account Agreement; Stripe verifies your identity under its own responsibility. You handle refunds, payment disputes (chargebacks) and reviews by Stripe in your Stripe account.

(2) You alone are the seller and the guests' contractual partner. Guests' payments go directly to your Stripe account. tischlein is not a party to the contracts with your guests, is not a payment service provider and never receives or holds your guests' funds. You are responsible in particular for VAT on your sales, compliance with consumer law (such as information duties, withdrawal notice and terms towards guests), the redemption of vouchers and tickets, refunds and the cancellation or postponement of events.

(3) There is no monthly fee for selling vouchers and tickets. For each sale we receive a platform fee of 2.5 % of the amount paid by the guest. Stripe retains it with the payment and pays it out to us. You bear Stripe's payment processing fees; Stripe deducts them directly from your revenue.

(4) If you refund a sale fully or partly through tischlein (through an AI chat program, the command line or the API), we refund the platform fee pro rata. For refunds you make directly in your Stripe account the platform fee may not be refunded; in that case there is no claim to a refund of the fee.

(5) Your obligations towards guests from vouchers and tickets sold continue independently of your contract with us, including during a suspension and after the end of the contract. Export the overview of open vouchers and tickets before the contract ends.

§ 9a Newsletter

(1) With tischlein you can send newsletters to guests, with every subscription and during the free trial. There is no base fee; we charge each send at the prices of the pricing overview in arrears with the invoice for the monthly period in which it was sent. Test sends are free. No sends are charged during the free trial.

(2) As the sender you are responsible for the recipients' consent, its proof and honouring unsubscribes; you are the controller of their data within the meaning of the GDPR (§ 13 (2)). tischlein provides double opt-in, an unsubscribe link in every message and a suppression list; unsubscribe links stay reachable during a suspension and after individual products end.

§ 10 Referral programme

(1) Every venue receives a personal referral link and code. A venue that newly registers through it can try tischlein free of charge for 60 instead of 14 days.

(2) When the referred venue pays its first invoice for an amount above € 0, you receive one free month as credit equal to the net amount of one month of your current subscription (for yearly billing one twelfth of the yearly amount), but at most the net amount of one month that the referred venue pays for its subscription at its first paid invoice (also after discounts, for yearly billing one twelfth). The credit is offset against your next invoices. If you do not have a subscription at that time, we note the free month and credit it as soon as your first subscription starts.

(3) Credit is not paid out and is not transferable. There is no limit to the number of free months.

(4) There is no credit for self-referrals (for example if the referred person is a member of the referring venue), for venues that already used tischlein free of charge before their first payment, and not more than once for the same referred venue. In case of abuse, for example fake registrations, we may refuse or reverse credit.

(5) When sharing your referral link you comply with competition law, in particular the rules for advertising by e-mail.

(6) We may change or end the referral programme at any time with effect for the future. The previous conditions apply to venues that registered through your link or code before that.

§ 11 Your obligations

(1) You use tischlein only within the applicable laws. You only upload content for which you hold the necessary rights, for example to photos, texts, logos and trademarks, and which does not infringe third-party rights. If a third party makes a claim against us because of your content, you indemnify us against such claims including reasonable costs of legal defence, insofar as you are responsible for the infringement.

(2) You are responsible for the legal texts of your website (in particular imprint, privacy policy, accessibility statement as well as terms and withdrawal notice for guests), also if you use our templates (§ 3 (6)).

(3) You keep your access credentials secret and secure, in particular access to your e-mail inbox, passkeys, PINs of the app for daily operations and the connections of AI chat programs and the command line. If you suspect misuse, you inform us without delay and disconnect the affected connections.

(4) You refrain from any misuse, in particular attacks on our systems, circumventing technical limits, excessive automated load beyond intended use, sending spam through tischlein, and passing on or reselling tischlein to third parties without our consent.

(5) You keep your billing details, in particular address and VAT identification number, up to date.

§ 12 Availability, maintenance and support

(1) We operate tischlein with the care of a diligent provider according to the state of the art and strive for the highest possible availability. We only owe a specific availability if it has been agreed separately in text form (service level agreement).

(2) We carry out maintenance at low-usage times where possible and announce planned maintenance affecting use in advance. Disruptions for which we are not responsible, for example force majeure, internet disruptions or outages of third-party services, do not constitute a defect.

(3) We provide support by e-mail to support@tischlein.pro on working days within a reasonable time. A telephone hotline or fixed response times are only owed if agreed separately.

§ 13 Data protection and data processing

(1) How we process personal data as controller, for example the data of your account, is described in our privacy policy (German).

(2) We process data of your guests, the recipients of your newsletters, your applicants, employees and buyers of vouchers and tickets on your behalf and according to your instructions; you are the controller within the meaning of the GDPR. The data processing agreement pursuant to Art. 28 GDPR is part of this contract and applies upon its conclusion. We answer questions about it at gdpr@tischlein.pro.

(3) If you connect tischlein to an AI chat program, you retrieve data through your own account with its provider. The provider is not our processor. AI services that we ourselves use for our features, by contrast, may act as further processors (see privacy policy). You decide which data you retrieve through the chat and check the privacy settings of your AI provider.

§ 14 Liability

(1) We are liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects and to the extent of a guarantee we have given.

(2) In the case of slight negligence we are only liable for the breach of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. In this case our liability is limited to the damage that was foreseeable and typical for this type of contract at the time the contract was concluded.

(3) Otherwise our liability is excluded. Strict liability for defects already existing at the time the contract was concluded (section 536a (1) BGB) is excluded.

(4) The above limitations also apply in favour of our legal representatives, employees and vicarious agents.

§ 15 Changes to these terms

(1) We may change these terms with effect for the future if there is an objective reason, for example new features, changes in law or case law, or changed terms of third-party services. We do not change the main services or the prices this way; § 6 (6) applies to prices.

(2) We notify you of changes in text form at least six weeks before they take effect. If you do not object in text form before they take effect, the changes are deemed accepted. We point out this consequence, your right to object and the deadline separately in the notification. If you object, either party may terminate the contract with effect from the date the change would take effect; until then the previous terms apply.

§ 16 Transfer of the contract to affiliated companies

(1) We may transfer this contract with all rights and obligations to a company affiliated with us within the meaning of §§ 15 et seq. of the German Stock Corporation Act (AktG), in particular as part of a restructuring, for example if we spin off the tischlein business into a separate company. This requires that the acquiring company is controlled by the same shareholders as we are.

(2) We notify you of the transfer in text form at least four weeks before it takes effect, stating the name and address of the acquiring company. Services, prices and terms remain unchanged. The data processing agreement (§ 13 (2)) is transferred as well.

(3) If you do not agree to the transfer, you may terminate the contract in text form with effect from the date of the transfer until it takes effect. We refund any fees already paid for the period after that date pro rata.

(4) Transfers by operation of law, for example by merger, division or spin-off under the German Transformation Act (UmwG), remain unaffected.

§ 17 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The exclusive place of jurisdiction for all disputes arising from this contract is Wuppertal if you are a merchant, a legal entity under public law or a special fund under public law. We may also sue you at your general place of jurisdiction.

(3) Declarations relating to this contract can be made in text form, in particular by e-mail.

(4) Should any provision of these terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of the invalid provision.

Last updated: October 2026